This is what actually lets TOLA send and receive messages as your business's WhatsApp number — different from the escalation number below, which is just where TOLA alerts you.
Connection Status
Whether TOLA can currently send or receive on your number
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Activity
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Test your connection
From your alert phone (your escalation number), send SETTINGS to your TOLA WhatsApp number.
TOLA should reply with your settings within a few seconds. This also keeps your payment alerts flowing to your phone.
Connect your WhatsApp Business number
Done through Meta's own secure window. No IDs or tokens to copy. Choose the option that matches your number:
I already use WhatsApp Business app on this number
Keep the app on your phone. TOLA answers customers on the same number, and you can still jump in from the app anytime.
Connect a new or separate number
For a number that is not on the WhatsApp app. TOLA becomes the full-time WhatsApp for this number.
You'll sign in through Meta's secure window. TOLA never sees your Facebook password.
One last step: add a payment method to your WhatsApp Business account so Meta can bill you directly for messages TOLA starts (like order alerts and follow-ups). NexaCore never touches this money.
Extra words or phrases that should bring a human in
Escalation Keywords
TOLA already blocks banking details and other sensitive topics automatically for every business — that's built in and can't be turned off here.
Add extra words or phrases specific to your business that should also hand the conversation to a human — for example
"warranty claim", "certificate of authenticity", or a competitor's name.
Online Payments (Paystack)
Connect your own Paystack account and TOLA will send customers a secure payment link after they confirm their order.
Payments go straight into your Paystack account and orders are confirmed automatically, with no screenshots to check.
Customers can still pay by bank transfer if you prefer.
Status
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Find it in your Paystack dashboard under Settings → API Keys & Webhooks.
It's encrypted as soon as you save it and is never shown again, not even to you. Use a test key first to try it safely.
Delivery Areas & Fees
Collect delivery details
TOLA asks customers for their name, phone, address and delivery area after they order.
After a customer orders, TOLA collects their name, phone and address, and asks them to pick one of these areas.
TOLA then sends an exact order summary with the delivery fee added. Customers can only choose areas you list here.
Leave the list empty if you'd rather confirm delivery fees yourself.
Area
Fee
Notifications
Escalation Alerts
Get notified when a conversation needs human review
Alert Me For
Only get pinged for escalations at this urgency or hotter — everything still gets logged, just not everything interrupts you.
Payment Receipt Alerts
Get a WhatsApp alert with a fraud check whenever a customer sends a payment receipt. Tap Verify or Reject to confirm it.
Hot Lead Alerts 🔥
Get pinged when a customer is ready to buy, with what they want and a link to jump in. TOLA keeps handling the chat.
Tip: WhatsApp only lets TOLA alert you if your alert phone has messaged your TOLA number in the last 24 hours.
Send TOLA STATUS each morning to stay reachable.
💬 Change these from WhatsApp: from your alert phone, send
SETTINGS to your TOLA number. You can also send RECEIPTS ON/OFF, ALERTS ON/OFF, ALERTS HOT/WARM/ALL, or TOLA STATUS.
Account
Email
You sign in with a one-time code sent to this address
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Delete account
We'll remove your workspace and data after confirming it's really you
(Paystack)